INSIGHTS

The 5 Most Common Problems I Hear When Practices Answer the Phone

The 5 Most Common Problems I Hear When Practices Answer the Phone

Published on: 18/02/2026

You can spend all the money you want on marketing—but if the phone isn’t handled well, it doesn’t matter. Here are five common problems that quietly cost practices new patients every day.

practice growth & strategypractice blind spotsPatient Experience & Communicationnew patient conversion
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What Happened When One Practice Turned Off Their Marketing (Without Meaning To)

What Happened When One Practice Turned Off Their Marketing (Without Meaning To)

Published on: 22/01/2026

Everything looked fine on the surface… until it didn’t. This real-world story shows how one small change quietly impacted a practice—and what it reveals about how growth really works.

Dental Practice Marketing
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The 3 Questions Every Dentist Should Be Able to Answer About Their Growth (But Most Can’t)

The 3 Questions Every Dentist Should Be Able to Answer About Their Growth (But Most Can’t)

Published on: 12/12/2025

Three simple questions that reveal what’s actually driving your practice growth—and where you may be making decisions without full clarity.

practice growth & strategymarketing ROI & performancepractice blind spots
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